Disabled Persons Protection Commission (DPPC)
Ages 18-59 | 24/7 Hotline (800) 426-9009
DPPC protects adults with disabilities from the abusive acts or omissions of their caregivers through investigation, oversight, public awareness and prevention.
Executive Office of Aging & Independence (AGE)
Ages 60 and Over | 24/7 Hotline (800) 922-2275
The Executive Office of Aging & Independence (AGE) promotes independence, empowerment and well-being of older people, individuals with disabilities and their families. It ensures access to the resources needed to live healthy lives in every community in the Commonwealth.
Department of Children and Families (DCF)
Birth to age 17 | 24/7 Hotline (800) 792-5200
The Department of Children and Families (DCF) works in partnership with families and communities to keep children safe from abuse and neglect. In most cases, DCF is able to provide supports and services to keep children safe with parents or family members. When necessary, DCF provides foster care or finds new permanent families for children through kinship, guardianship or adoption.
National Adult Protective Services Association (NAPSA)
The mission of NAPSA is to improve the quality and availability of protective services for adults with disabilities and elders who are abused, neglected or exploited and are unable to protect their own interests. To find the name and phone number of the Adult Protective Service agency in your state, contact NAPSA.
Department of Public Health
All Ages | (800) 462-5540
Facilities are required to have a process for responding to concerns regarding the care of residents/patients. Although it is not required that you file a complaint directly with the facility, you are encouraged to raise any concerns with the management of the facility or, for nursing homes, the Long-term Care Ombudsman.
Most often, the facility will be able to begin addressing your concerns immediately and give you information about the facility’s complaint/grievance procedure.
Speak to your facility’s staff for contact details, or review the Long Term Care Ombudsman Local Contact Information (DOC) for more information.